Mentech Energy Product Line

The possibility of changing the shipping address or method depends on the current status of the order. Here are the procedures for different statuses:

1.Order Confirmed: You need to cancel the current order and place a new one to change the shipping address or method.

2.Order Packed: Once the order is in the packing stage, you cannot cancel it directly. Please contact our customer service team or your account manager for assistance. We will do our best to provide a solution.

3.In Transit: Once the order is in transit, the shipping method cannot be changed. If you need to change the shipping address or related details, contact our customer service team or your account manager immediately. Please note that any additional costs incurred due to changes in shipping address or method will be borne by the customer.

We recommend that you carefully verify the shipping address and method before placing the order to avoid unnecessary inconvenience.

The detailed process for order cancellation is as follows:

1.Pending Status:

If you placed the order on our online store, log in to your account, go to the order details page, and click "Cancel Order."

If the order was placed through an account manager, contact them directly to cancel the order.

2.Processing Status:

At this stage, you cannot cancel the order directly. Please contact your account manager or online customer service for assistance.

3.In Transit Status:

In most cases, once the order has started shipping, it cannot be canceled. If special circumstances arise, please contact our customer service team or your account manager for assistance.

Please note that canceling an order may incur additional fees. For specific details, consult your account manager.

1.If you have not completed the payment, we recommend canceling the current order and placing a new one to ensure all required products are included.

2.If you have already paid but wish to change products in the order, contact your account manager immediately. Changes can be made before shipping to meet your needs.

You can obtain the serial number of the products by contacting your account manager or our online customer service.

Unfortunately, we do not support COD at this time. We offer various flexible payment methods, including Alipay, WeChat, bank transfer, and credit terms, to meet your different needs.

Yes, if you placed the order through our online store, you can change the payment method at any time before completing the payment. Log in to your account, go to "My Orders," and click "Pay Now" to see the list of available payment methods and choose your preferred one.

If you placed the order through an account manager, please contact them directly or our online customer service for assistance. We will ensure your order is properly handled before shipping.

Mentech supports various flexible and convenient payment methods, including Alipay, WeChat, bank transfer, and credit terms. We aim to provide you with an efficient and secure payment experience. If you have any questions or need assistance, please contact us at any time.

Establishing a credit account with Mentech is completely free, and we do not charge any fees. Once you have successfully obtained a credit limit, you only need to complete the payment before the agreed credit period ends.

For specific credit limit information, we recommend contacting your account manager directly. The account manager will provide the most accurate and suitable credit limit suggestions based on your business needs.

When placing an order, make sure to accurately fill out the invoice information. After receiving the products and confirming they are correct, you can contact your account manager to request an invoice. We provide electronic invoices sent via email or WeChat for your convenience in viewing and managing them.